IGNOU Payment Failed But Amount Deducted – What to Do?

Are you facing an issue where your IGNOU payment failed, but the amount has been deducted from your bank account or card? Don’t worry — you’re not alone. Many IGNOU students encounter this problem during admission, exam form submission, re-registration, or assignment fee payment.

In this guide, we’ll explain what causes this issue and how to resolve it quickly by contacting the right IGNOU department.

🔍 Why IGNOU Payment Fails But Amount is Deducted?

This issue usually occurs due to:

• Temporary server errors or session timeouts
• Delays in bank response or payment gateway failures
• Disrupted internet connection during transaction
• Incorrect redirection after payment

As a result, your money gets deducted, but IGNOU’s system doesn’t register your payment — leading to a failed or pending transaction status.

✅ What to Do If IGNOU Payment Failed but Amount is Deducted?

If the payment has been deducted but you did not receive any confirmation or acknowledgment, follow these steps:

1. Wait for 24 Hours

Sometimes, the payment status updates after a few hours due to banking or technical delays. Keep checking the portal (Samarth, Exam Form, etc.) for updates.

2. Gather Important Details

Before reaching out to IGNOU support, collect the following:

• Control Number (if generated)
• Transaction ID or Reference Number
• Your Name
• Programme Code (e.g., BCOMG, MEG, MAPC)
• Mobile Number
• Amount Paid
• Date & Time of Payment
• Screenshot or proof of payment

3. Send Email to IGNOU CSRC

You should email your transaction details to the Centralised Student Registration Cell (CSRC) at IGNOU.

📧 Email Address: [email protected]

Subject: Payment Failed But Amount Deducted – [Your Programme]

📄 Sample Email Format

Subject: IGNOU Payment Failed but Amount Deducted – BCA Admission

Dear CSRC Team,

I made an online payment for [Admission / Exam Form / Re-registration] on [Date] using [Credit/Debit Card / UPI], but the transaction failed and I didn’t receive any confirmation. However, the amount has been deducted from my account.

Details:

• Name: [Your Full Name]
• Programme: [e.g., BA Psychology]
• Transaction ID: [XXXXXXXX]
• Amount: ₹[Amount]
• Date & Time: [XX/XX/2025 – XX:XX AM/PM]
• Mobile Number: [Your Phone Number]
• Control Number (if available): [XXXXXXXX]

I have attached the payment proof. Kindly verify and update the payment status.

Regards,
[Your Name]
[Enrollment No. – if applicable]

4. Submit Grievance at iGRAM (If No Response)

If you don’t get a reply within a few working days, escalate the issue on the IGNOU grievance portal.

🔗 Submit here: http://igram.ignou.ac.in

• Select the category as Payment Issues or related option
• Attach transaction details and screenshots
• Note down the grievance ID to track the response

💡 Tips to Avoid IGNOU Payment Issues in Future

• Always use a stable internet connection
• Don’t press the back button or refresh during payment
• Save or screenshot the payment confirmation page
• Use the official IGNOU portals only (Samarth, exam.ignou.ac.in, etc.)

📞 IGNOU Helpline for Payment Issues

If you need direct help, call the CSRC team:

Contact Numbers:

• 📞 011-29571301
• 📞 011-29571528
• Email: [email protected]

Make sure to call during working hours (Monday to Friday).

🔁 Will the Money Be Refunded?

Yes, in most cases where the payment failed and the transaction was not recorded by IGNOU, the amount is automatically refunded by your bank or payment gateway within 5–7 working days.

However, if the payment was successfully received by IGNOU but not reflected in your status, it needs to be manually verified and updated — that’s why it’s important to contact CSRC promptly.

Conclusion

If your IGNOU payment failed but amount was deducted, stay calm. Just follow the proper process: email the CSRC with complete details, and escalate to the iGRAM portal if needed. These issues are common and usually resolved within a few working days once reported correctly.

Related Article:
👉 How to Submit IGNOU Assignment Online – Step-by-Step Guide