How to Get Refund from IGNOU – Step-by-Step Guide (2026)

Have you made a payment to IGNOU and didn’t receive any confirmation? Or do you want to cancel your admission and request a refund? Don’t worry — this guide will help you understand how to get refund from IGNOU quickly and correctly.

Whether it’s a failed transaction, duplicate payment, or cancellation, IGNOU has a process in place for issuing refunds. Let’s break it down step by step.

When Can You Get a Refund from IGNOU?

Before applying for a refund, check whether you’re eligible. IGNOU allows refunds in the following cases:

✅ Payment deducted but no confirmation received
✅ Multiple or duplicate payments
✅ Cancelled admission (within allowed time)
✅ Rejected application
✅ Non-allotment of seat (especially for limited-seat programs like B.Ed., Ph.D., etc.)

How to Apply for IGNOU Refund – Step-by-Step

Step 1: Wait for 3–7 Days

In many cases, auto-refunds are initiated by IGNOU if the transaction fails or if admission isn’t processed. Wait for at least 3–7 working days. If you don’t receive any update, move to step 2.

Step 2: Collect Your Payment Details

Keep these details ready before contacting IGNOU:

✔️ Transaction ID / Reference number
✔️ Payment date and mode (Debit card, Credit card, UPI, Net banking)
✔️ Registered mobile number and email ID
✔️ Screenshot of payment or bank statement (optional but helpful)
✔️ Your IGNOU application/enrollment number (if generated)

Step 3: Send a Refund Request via Email

You need to send an email to the IGNOU Central Student Registration Cell. Use the format below:

IGNOU Refund Email Address:
📧 [email protected]

Sample Email Format:

Subject: Refund Request for Failed/Unconfirmed IGNOU Payment

Dear Sir/Madam,

I made a payment of ₹[Amount] on [Date] for IGNOU [Program Name] via [Payment Mode]. The amount was deducted from my account, but I have not received any confirmation or enrollment number.

Transaction Details:
- Name: [Your Name]
- Registered Email: [Your Email]
- Mobile Number: [Your Mobile Number]
- Program Code: [Example: BCOMG]
- Transaction ID: [XXXXXXX]
- Payment Date: [Date]

I kindly request you to process my refund or confirm the status. Please let me know if any further documents are required.

Regards,  
[Your Name]

Alternative: Contact Your IGNOU Regional Centre

If email response is delayed, you can visit or call your Regional Centre. Carry your ID proof, payment slip, and a printout of your online application (if available).

You can find regional centre contact details here:
👉 https://www.ignou.ac.in/pages/22

How Long Does IGNOU Refund Take?

Once your request is approved, refunds are processed within 7–15 working days. The amount is usually credited to the same payment method you used (bank account, UPI, or card).

How to Check IGNOU Refund Status?

Currently, IGNOU does not offer a dedicated refund tracker. However, you can:

• Follow up by replying to your refund email
• Raise a complaint on IGNOU’s iGRAM portal: https://igram.ignou.ac.in/
• Contact your Regional Centre for updates

Important Points to Remember

❌ IGNOU does not refund the admission fee after confirmation unless there’s an error on their side
✅ Always keep a record of your payments, emails, and confirmation messages
✅ Use IGNOU’s official website only for payments: https://ignouadmission.samarth.edu.in

Need Help With IGNOU Refund?

If you still haven’t received your refund or need help drafting your request, you can reach out to support platforms or student communities online. Some private IGNOU help portals also provide assistance for stuck or delayed refunds.

Related Links:

Final Words

Getting a refund from IGNOU is a fair and transparent process if you follow the correct steps. Just ensure you act quickly, provide full details, and follow up through the right channels.

Still stuck? Let us know your issue in the comments or contact us for help.